Log a New Case

Fill out the form below to submit a case with the Devon IT Technical Support Department. Please fill out as much information as possible about your product and issue. Fields marked with an asterisk are required.

Note: You will need to provide the serial number of your Devon IT product in order for the support team to properly identify your asset and company account. Please have this information ready before you begin with the form.

1. Contact Information
2. Full Name:*
3. Email:*
4. Phone:*
5. Company Information
6. Company:*
7. Address:*
8. City:*
9. Product Information
10. Purchased From:
11. Serial Number:*
12. OS Version:
13. Case Details
14. Case Reason:
    -Please Select-
    DETOS – Browser
    DETOS – Display
    DETOS – General
    DETOS – ICA Connection Issues
    DETOS – ICA Environment
    DETOS – Leostream
    DETOS – Network Adapter Issues
    DETOS – Printing
    DETOS – RDP Connection
    DETOS – RDP General
    DETOS – RDP Terminal server environment
    DETOS – Vmware Connection
    DETOS – Wireless
    DETOS – XDMCP
    DEVON CM
    Hardware
    Power Issues – All models
    Thin manage
    Unknown
    VDI Blaster
    XP Embedded
    XPE – LVO (R-61) – Air card installation
    XPE – TC5 – Scanner installation
    XPE – General
    WES – General
    
15. Description
16. Trial In-Progress?
17. If you are currently evaluating our product(s) as part of a trial or proof of concept program, then please be sure to mark the checkbox below in order for your request to be routed to our technical sales engineers.
18. Yes, this is a trial in-progress

 

Support Center phone lines are open 24 hours, 7 days a week.
United States Toll Free: 800-369-7290
International: +1 610-768-4500