2007 Press Releases
Datascension Implements Thin Client Call Center Solution Using Devon IT Low-Cost Thin Client Terminals
Flexible Thin Client Terminals Save Call Center Space, Time and Money with Centralized Computing Environment.
King of Prussia, PA, October 30, 2007 – – Devon IT, the fastest-growing provider of thin client terminals, today announced that Datascension has joined its growing base of call center customers.
Datascension a premier provider of call center services specializing in the collection, storage and processing of marketing data handle opinion research, inbound customer service and Spanish language call centers. The nature of the services provided by Datascension’s agents typically do not require PC-functionality. Today’s PCs require physical space, power and cooling, and require administrative services that Datascension felt could be better served with a thin client approach to desktop computing for their agents.
“Datascension looked to a thin client architecture and thin client terminals as a way to help decrease overall power consumption costs, centralize administrative tasks related to desktop computing and increase the number of agents per facility,” explained Ryan Kincer, Datascension Chief Technology Officer. “Devon IT thin clients provide us with centralized management and control, lower acquisition costs, lower total cost of ownership, flexibility, and the space benefits of a small footprint desktop device.”
"We have seen more companies from all industries turn to thin client technology, as it has become a cost-effective solution," said Joe Makoid, President of Devon IT. "Our thin client terminals are the lowest cost options in the industry and provide reliable, secure solutions that help to lower IT maintenance costs. Our thin clients require no maintenance at the desktop, and all computing services, including control of the graphical interface, run on the server. These benefits also extend to lower power and cooling requirements."
Devon IT worked with the Datascension IT staff to provide software and hardware options that best fit their needs. Perhaps most important, however, is the fact that administration is centralized in a thin-client environment. Since all computing power and applications are located at the central server, administration is performed there. A hardware upgrade needs only to be done once, and the performance of all users on the network is upgraded immediately. New software updates need only be performed at this server, and everyone immediately has access to the new applications. All data and programs are stored centrally, so a call center employee can log in from any terminal in the call center and pull up computing desktop and data.
To contact Devon IT for more information about server-based computing, thin client terminals, or SafeBook, or to arrange for a demonstration, email info@devonit.com, or call 610-757-4220 or toll-free 888-524-9382. Information is also available at www.devonit.com or www.safebook.net.
About Devon IT
Devon IT is an information technology company that focuses on offering thin client terminals and ultra-secure remote access solutions that provide enterprise customers with greater security, enhanced manageability, improved reliability, and lower costs. Devon IT is a founding member of Blade.org and develops products which support IBM's Hosted Client Infrastructure and Blade Computing ecosystem. More information is available at www.devonit.com.
All company, brand, or product names are registered trademarks or trademarks of their respective holders.
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